USA Customer Service Policy

ORDERS - All orders placed with Cliniqa Corporation are subject to acceptance. Orders will be confirmed via email or fax. Lead times for orders will be stated in the confirmation. All orders must include a purchase order and desired delivery dates. Pricing will be reviewed annually or as is necessary based on economic variables.

PAYMENT - Terms are net 30 days. A 1.5% monthly late charge will be added to all account balances over thirty (30) days. Payment should be in U.S. dollars drawn on a U.S. bank, money order or cashiers check or by federal wire. Visa, MasterCard and American Express are accepted.

FREIGHT - All shipments: F.O.B. Cliniqa Corporation, San Marcos, CA. Freight delivered either collect or prepay and add. Where freight is collect a handling charge will be added to cover materials and handling at Cliniqa.

SPECIAL HANDLING - All shipments are subject to a Special Handling/Box Charge. Shipments with dry ice are subject to a packing and handling charge. There is also a charge for Animal Export USDA Certificates and U.N. Certified Hazardous Boxes.

DROP SHIP FEES - A drop ship fee of $20.00 applies to all orders with a total number of kits of less than 5 kits on the order. This does not apply to frozen product.

RETURNS - Merchandise will not be accepted for return, credit, or replacement without prior authorization by Cliniqa. Notification for breakage, damage, incorrect product/quantity must be made within ten (10) days of receipt of goods. Cliniqa will provide a Return Goods Authorization (RGA) for qualified returns. Returns may be subject to a restocking charge.

CONDITIONS OF SALE - Products are for research, laboratory or further manufacturing use only and should not be used for human therapeutic or diagnostic applications.

WARRANTY - Cliniqa warrants, to the original purchaser only, that all products are of merchantable quality at the time of sale. It is the sole responsibility of the Buyer to establish the adequacy of all products for any particular intended application, use or purpose.

Cliniqa’s sole responsibility is replacement of the unused product, which is in the original container. Such replacement shall constitute the Buyer’s sole remedy. Cliniqa assumes no responsibility for consequential damages, either direct or indirect, resulting from the use of its products.

No other warranty, either expressed or implied, as to the suitability of Cliniqa products for any specific application or use is made by Cliniqa.

All specifications and statements of policy listed in the catalog are current at the time of publication and are subject to change without notice.